Also referred to as chatter bots, chatbots are computer programs that use artificial intelligence to emulate human conversions. Let me make it much easier for you; the name chat bot is simply the short form of chat robot. Chat bots mainly provide virtual assistance or function as messaging apps and are used in applications including call centers, business websites, e-commerce customer service, and Internet gaming. In these applications, their conversations are limited to specific purposes.
They can mine massive amounts of data to select out the best technique for a customer, which could either be a troubleshooting result or a recommendation to try out a new product. With millions of users, tech giants such as Google and Facebook use chatbots to provide virtual assistance. For instance, in its messenger module, Facebook uses 30,000 chatbots.
Main Types of Chatbots
There are many types of chat bots depending on their …Continue Reading