The major advantage of integrating a queue management system seems obvious on the surface; you improve the overall customer experience. Crowd control drastically reduces walkaways, shortens on-site waiting times and generally ensures that your customers don’t waste valuable time.
There are additional advantages that may make a good crowd control system a valuable asset for your business.
Reduce Customer Complaints
One of the reasons why customers hate waiting in line is because they don’t have a definite timeframe on when they get served. A management system helps to give the customer a sense of being in control. Following the status progress allows the client to spend his time productively or at least make the wait seem shorter. This in turn reduces the number of complaints you are likely to get.
Increase Staff Productivity
With no QMS in place, staff has to divide time between managing lines and serving customers. A …